Privacy Policy

Privacy Policy for https://residentialplummers.scoopsurge.com

Introduction

Welcome to the online home of Residential Plumbers (hereinafter referred to as “we,” “us,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, applications, services, and products available at https://residentialplumbers.scoopsurge.com or through linked platforms. However, it is crucial to emphasize that this policy does not extend to third-party websites, apps, or services accessible via external links on our platform. Each of these third parties has its own privacy policies governing their data handling practices.

Processing Activities

This Privacy Policy guides your interactions with us when:

  1. You use and access our applications and services as an authorized user.
  2. You visit our websites, including any linked pages or resources.
  3. You receive communications from us via email, phone calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide our services effectively:

  • Account Information: This includes details required to set up and maintain your user account, such as name, username, email address, and password.
  • Payment Information: We process data related to transactions, including payment card details, billing addresses, and purchase history.
  • Financial Information: This may be collected for financial services or when you use our platform to manage financial tasks. It includes bank account information and financial transaction records.
  • Purchase Information: Details about your purchases, such as products ordered, quantities, and associated pricing.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device ID, or location data, for analytics and improved user experience.
  • Location Data: Information about your geographic location when you use our services that require mapping or location-based features.
  • Feedback and Reviews: Personal information provided through surveys, feedback forms, product reviews, or contest entries.
  • Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless access or sharing.
  • Product Information: Details about products you view, purchase, or interact with on our platform.

We collect this data through various methods: user input forms, browsing interactions, automated tracking technologies (like cookies and device fingerprints), and third-party service providers.

Cookies

Cookies are small text files stored on your browser to enhance your experience with our services:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as login sessions and navigation.
  • Preference Cookies: They remember user preferences, language settings, and display options.
  • Analytics Cookies: Used for performance tracking and understanding user behavior to improve our platform.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

  • Data required for the fulfillment of contracts or legal obligations is retained until the obligation is met.
  • Personal information used for analytics or marketing purposes is kept until it becomes irrelevant or you withdraw consent, whichever comes first.
  • Upon determining that data is no longer needed for the purposes collected, we delete or anonymize it to prevent re-identification.

Security Measures

Residential Plumbers has implemented robust security protocols to safeguard your personal information:

  • Encryption of sensitive data both at rest and in transit.
  • Access controls and monitoring to ensure that only authorized personnel can access personal information.
  • Regular security assessments and updates to address emerging threats.
  • Training for our team on privacy and data protection best practices.

Your Rights (Depending on Your Location)

The privacy laws applicable to us grant you certain rights regarding your personal data:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: You can ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Under certain conditions, you have the right to request the deletion of your personal data.
  • Restriction: Limitation on how we use or disclose your data upon valid request.
  • Portability: The ability to receive a copy of your data in a structured, commonly used format and transfer it to another controller.
  • Objection: You can object to the processing of your data for specific purposes.
  • Non-Discrimination: No adverse decision should be made solely based on automated processing of personal data.

To exercise these rights or if you have any data-related inquiries, please contact our privacy team at the details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, requests for access or correction of data, unsubscribes, or other privacy-related inquiries, please reach out to us: